Warranty

Twarrantyrulife warrants each of its orthotic devices subject to conditions below, to be free from defects in  material and workmanship under normal use, service, and proper installation, for the time period specified below: If failure of a purchased product occurs during this period because of a defect in material or workmanship, upon satisfaction of the conditions set forth below, Trulife will replace, repair, or refund the product at no charge to the original retail purchaser. Your sole and exclusive remedy, as the original retail purchaser, in the event of a defect is found, is expressly limited to replacement or repair of the product, although Trulife may elect to refund, not to exceed the purchase price, rather than replace or repair the product. Replacement products are warranted for only the remainder of the original warranty period. Warranty is nontransferable and may only be exercised by the original purchaser. The limited warranty contained herein is in lieu of all other written or expressed warranties. Any implied warranty, including the implied warranties of merchantability or fitness for a particular purpose, is limited in length to the duration of this limited warranty. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. Trulife’s sole responsibility is to replace, repair, or refund as stated herein, and Trulife shall not be liable for any special, indirect, or consequential damages including loss of time, inconvenience, loss of the use of the product, or commercial losses. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The application instructions/fitting guidelines for this Trulife product are for the use of and by certified, qualified orthopedic professionals only.

Patients are not to attempt to apply or adjust any brace unless expressly instructed to do so by the orthopaedic professional responsible for the prescription and/or initial fitting of the orthosis. All questions should be referred to the orthopaedic professional and not to the manufacturer. The manufacturer warrants only that the enclosed orthosis has been inspected for quality and can be effective for certain indications, but final decisions and ongoing monitoring must be made by the orthopaedic professional(s) prescribing and/or fitting the orthosis to determine its effectiveness for an individual patient. Patient compliance is an integral part of the entire orthotic protocol and must be adhered to in order to avoid potential problems and to maximize the effectiveness of the prescribed treatment.

As a condition of the sale of any Trulife product, the orthosis is restricted to a “Single Patient Use Only” by the originally fitted patient in order to protect the care provider and the patient against potentially adverse consequences of infectious disease transmission, material instability in adapting to the configuration of the original user and/or decrease in orthotic therapy. Any express or implied warranties are voided if the orthosis is attempted to be reused. Additionally, a license of right to use under any relevant patents pertaining to the orthosis is terminated with the cessation of use by the original patient. As with all Trulife products, this orthosis must be prescribed and applied by a qualified orthopaedic professional to determine it meets the needs of the particular patient and accomplishes the desired results.

 

 

 

 

 

 

 

 

 

 

 

 

 

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